My number one goal is for you to be extremely pleased with your purchase. I feel I have an obligation to you, my customer, to listen to your needs and through my experience build a custom saddle that will not only be finely crafted, using the finest materials, but also be extremely comfortable.
This requires a commitment on my part as well as yours. As your saddle maker I must understand and interpret how widely different shaped people fit on a vast assortment of bikes. As the customer, your commitment is to allow me to do the job. Sometimes it is necessary to go back into a saddle and fine-tune it a bit. I may be good, but I'm not perfect. Still, by actual count, less than 2% of the saddles shipped require adjustment.
After you receive your new saddle, bear in mind that a break in period will occur and the feel of the seat will change significantly during the first few hundred miles. During the first 30 days of ownership, and after a few hundred miles, if you feel an adjustment is in order, just give the office a call and Rick will discuss your needs with you. If it is mutually agreed, an adjustment will be performed at no charge. Shipping is not included either way and a check to cover return shipping is expected. This does reflect a change in policy and is directly related to the increases we have experienced in shipping costs. Again, no charge is incurred to adjust the seat.
If a second adjustment is deemed necessary, and is mutually agreed upon, our basic labor charge is $75/hr. Additional materials may also be charged.
If the seat cannot be used for the following reasons: rider becomes seriously ill; motorcycle is destroyed or sold; or color or type of seat is not what was ordered, refunds can only be considered if the seat is returned unused within 30 days in original packaging.
